Your front desk is doing too much. We built something to help.

If you run a medical practice, you already know the math doesn’t work. One person at the front desk is supposed to greet walk-in patients, verify insurance, collect copays, answer provider questions, handle paperwork, and somehow also pick up every phone call that comes in. During peak hours, that’s not a job description. It’s an impossibility.

So calls go unanswered. And when calls go unanswered, patients may hang up, postpone care, or dial somewhere else.

Introducing Vosita Front Desk, powered by Vosita AIR, our AI medical receptionist built specifically for healthcare practices. AIR answers inbound calls around the clock, helps patients manage appointments, and gives your team more room to focus on the people in front of them.

The Problem Hiding in Plain Sight

Missed calls can quietly become missed opportunities. A patient calling for an appointment, directions, or help changing a visit should not have to compete with every other task happening at the reception desk.

Consider an illustrative example: five missed new-patient appointment opportunities per business day at $200 per completed visit would represent $240,000 in potential annual visit revenue across 240 business days. That is not a forecast or guaranteed loss—some callers will call back, some will not book, and reimbursement varies—but it shows why even a small access gap deserves attention.

After hours, the challenge changes but does not disappear. Patients still need to arrange care in the evening, on weekends, and during holidays. Without a supported way to take the next step, an appointment request waits until the next business day.

This isn’t simply a staffing problem. It’s a coverage problem. Your front desk team is already working hard. They cannot be in two places at once.

How Vosita Front Desk Works

Vosita AIR is a conversational AI voice receptionist that handles inbound patient calls 24/7. Instead of a rigid phone tree, patients can explain what they need in a natural conversation. AIR follows the administrative workflows and scheduling rules configured for your practice.

Appointment booking, rescheduling, and cancellations

AIR helps new and existing patients book or change appointments using supported availability, appointment types, providers, and locations. Appointment information stays connected within the scope of your scheduling integration and practice configuration, reducing the need for a separate callback list.

Common patient questions

Office hours, location, directions, and approved practice or provider information can be handled without interrupting staff. Configure the information AIR should share, including how to respond to insurance questions without treating a general answer as a guarantee of coverage.

Multilingual conversations

AIR supports conversations in multiple languages. Available languages depend on your plan and configuration; confirm your patients’ language needs during setup.

Appointment communications

The Vosita ecosystem supports appointment confirmations and automated SMS and email reminders, helping patients keep track of the next step after scheduling.

Live transfers and staff follow-up

When a request needs a person, AIR can transfer the call or take a message for staff follow-up according to practice preferences. After-hours workflows can provide clear next steps rather than leaving callers at a dead end.

Connected healthcare systems

Vosita AIR works with Vosita native scheduling and supported integrations, including athenahealth, CGM MEDISOFT, and Lytec workflows. Integration availability and supported functions depend on the connected system and practice configuration. Supported workflows can also include call recording and transcription.

AIR can support multiple simultaneous calls, with capacity depending on plan and configuration. Discuss peak call volume, locations, phone numbers, and escalation needs during your demo.

Built to Help Your Team, Not Replace Them

We want to be clear: Vosita Front Desk is not here to push your staff out the door. It’s here to help make their workload manageable.

When AIR handles routine booking, cancellations, hours, and directions, your team can focus on check-ins, walk-in questions, provider requests, and conversations that need human judgment. Less phone interruption means more attention for the work only your team can do.

For more on the operational challenges behind this launch, read the biggest pain points in primary care practices and how technology can help.

Why We Built It

Healthcare AI has moved from a distant idea to an everyday tool. An American Medical Association survey reported that physician AI use rose from 38% in 2023 to 66% in 2024. That historical shift underscored the opportunity to use technology to reduce everyday workload.

We built Vosita Front Desk for another high-pressure part of practice life: the first conversation a patient has when trying to reach you. You should not have to choose between answering the phone and helping the patient who just walked in.

AIR supports administrative access; it is not a substitute for clinical judgment, medical advice, or emergency response. Practices should define staff escalation, after-hours instructions, and appropriate privacy and consent procedures during implementation.

Pricing: Choose the AIR Plan That Fits Your Practice

Current monthly plans listed on the Vosita AIR product page are:

• AIR Solo — $299/month: 1 provider, 1 location, 1 phone number, and 500 AIR minutes.
• AIR Practice — $599/month: 2–3 providers, multiple locations and phone numbers, and 1,500 AIR minutes.
• AIR Plus — $999/month: 4–6 providers, multiple locations and phone numbers, and 3,000 AIR minutes.
• AIR Group — $1,499/month: 7–10 providers, multiple locations and phone numbers, and 5,000 AIR minutes.

Additional AIR minutes are $0.39/minute. Each listed plan includes a shared minute pool and a Vosita Premium subscription. Custom pricing is available for 11 or more providers. Additional fees may apply for integration setup, implementation, or custom configurations.

Review current Vosita AIR plans and pricing for the latest details and confirm your practice’s requirements with the team.

Ready to Stop Letting Calls Compete With Care?

Every patient call starts with a need: an appointment, a question, or help finding the right next step. Vosita Front Desk brings an always-available administrative teammate to that first conversation.

Give your team more time. Give patients a clearer path to your practice. Discover what Vosita AIR can do for your front desk.