The Problem
A busy orthopedic practice relied on a single front-desk admin to handle patient communications. Manual confirmation calls and paper appointment cards ate up valuable time and often pulled attention away from patients. The team needed a solution that would streamline communication without disrupting their Medisoft-based workflow.
- Hours spent daily on manual appointment confirmation calls
- Reliance on paper appointment cards that patients often lost
- Inefficient workflows that pulled staff away from patient care
- Need for a solution that would work seamlessly with their existing Medisoft system
Why Vosita?
The practice selected Vosita for its native compatibility with Medisoft.
“Our manager decided to try Vosita since it integrates seamlessly with Medisoft, and it’s been great for our practice.”
The Implementation Experience
Onboarding moved quickly with hands-on support from the Vosita team.
“Working with Ayman and William during setup was wonderful. They were responsive, helpful, and always available when I needed assistance or changes.”
Results & Impact
Once live, automation took over reminder and confirmation tasks, reducing manual calls and the need for physical appointment cards. Patients embraced text reminders, and daily operations became noticeably smoother.
“Vosita has made a huge difference,” Carolyn says. “With the automated reminders and confirmations, I’m saving one to two hours every day. Patients even tell me they don’t need cards anymore because they get text reminders.”
Now, her office runs more smoothly, her patients stay informed, and Carolyn finally has the breathing room she needs to keep things running effortlessly. When asked if she would recommend Vosita, she stated “Absolutely! It’s a great system and very easy to use.”
Practice Wins
- 1-2 hours saved daily in staff time
- Eliminated manual confirmation calls
- Reduced paper waste from appointment cards
- Improved patient satisfaction with automated reminders
- Streamlined front desk operations for solo staff management
Looking Forward
Carolyn also shared a practical enhancement that would help even more with hard-to-reach patients:
“I’d love the ability to send confirmations more than once. Sometimes patients miss the initial message, and I still have to call them to confirm.”
Key Takeaways for Medisoft Practices
- Seamless integration with Medisoft without disrupting workflows
- Immediate time savings (1–2 hours daily) even for small teams
- Higher patient satisfaction with automated text reminders
- Exceptional, responsive support during setup and beyond
- Easy implementation with a minimal learning curve
Outcome: Vosita streamlined the front desk, reduced manual workload, and gave Carolyn back critical hours each day—while patients benefited from clear, convenient communication.